Client Exclusive: Strategies for resilience across the care and service continuum.
Mission‑driven organizations face complex risk at the intersection of care delivery, regulation, workforce, and public trust. Risk rarely appears as a single moment. It takes shape through everyday decisions, documentation, and how leaders respond when issues escalate.
The M3 Quality and Risk Summit is designed for leaders from senior living, long‑term care, and social service organizations. This one‑day, in‑person event brings together perspectives from operations, underwriting, communications, and legal defense to help organizations strengthen liability preparedness across the full lifecycle of risk.
Event details
Thursday, June 11, 2026
9:00 AM – 3:00 PM
(Check-in: 9:00 – 9:30 AM)
M3 Insurance – Madison Office
828 John Nolen Dr, Madison, WI 53713
Lunch provided. Space is limited
What you’ll explore
Regulatory readiness & operational risk controls
How senior living, long‑term care, and social service organizations can strengthen systems, oversight, and daily practices to withstand audits, investigations, and post‑incident review.
Liability trends, underwriting insights & claim drivers
What is driving claims across the human services landscape today and how underwriting and claims teams assess severity, documentation, and organizational response.
Reputation & crisis communications in care settings
How leaders can communicate clearly with families, clients, regulators, staff, and the public during sensitive situations while protecting trust and limiting downstream exposure.
Litigation readiness: documentation, incident response & deposition prep
Who should attend
- Leaders responsible for quality, compliance, operations, and risk management
- Legal, claims, and administrative leaders involved in incident response and investigation
- Board members seeking stronger oversight and defensible risk strategies