Protect those you serve. Support your teams. Strengthen your organization.

Caring for older adults and vulnerable populations demands more than compassion — it requires reliable safety practices, confident compliance, workforce stability, and strong financial stewardship. M3’s Senior Living & Social Services (SLSS) Practice brings sector‑specific experience to help you reduce risk, protect residents and clients, and keep your teams focused on delivering quality care.

Connect with an Advisor
Article

A New Era of Federal Scrutiny

Report

2026 Horizon for Senior Living and Social Services: Property & Casualty Report

800+

Serving 800+ senior living and social services organizations nationwide — and counting.

Our Practice Serves

Senior care & aging services

Assisted living, skilled nursing, long‑term care, independent living, memory care, and active senior communities.

Community and in-home care providers

Home health, hospice, rehabilitation centers, occupational therapy providers, and other in‑home or community‑based care programs.

Disability, behavioral health & human services organizations

Providers serving individuals with intellectual & developmental disabilities and a range of human‑service/behavioral health programs delivering community support.

WALA Liability Plan - senior woman with hands on a cane

Addressing your emerging + evolving risks

  • Litigation management
    M3 actively collaborates with defense attorneys and insurance carriers who specialize in your industry. By staying ahead of evolving legal trends, we provide practical strategies to strengthen your protection and minimize risk.
  • Your legislation and regulatory advocate
    As your voice in the industry, M3 works closely with regulators and legislators, serves on association boards and committees, and champions policies that support your best interests.
  • Host of annual Quality & Risk Summit
    Our annual summit connects carriers, defense attorneys, and clients to share best practices in safety, risk management, and claims handling—helping you stay informed and proactive.

Work with Advisors Who Understand and Support Your Industry

Sara Kekula is dedicated to serving senior living & social services clients through an innovation-focused lens.

Sara has spent her career at M3 identifying out-of-the-box solutions for senior living & social services organizations, and delivering and executing impactful strategies with her trademark candid approach. Sara is involved in a number of relevant associations, including sitting on the Board of Directors for the Wisconsin Assisted Living Association (WALA) and Community Living Connections, and continues to expand industry thinking around what is possible for providers.

Sara Kekula

Sara Kekula

Director of Senior Living & Social Services Practice
Partner
Meet Sara

Pat LeMire is a respected industry leader with deep expertise and firsthand insight into the challenges providers face.

Pat delivers customized solutions for insuring high-exposure operations, and supports the growth and development of M3 service team members. He is a champion of fostering a culture of expertise and client dedication. Pat holds several leadership roles on boards, including Easterseals Wisconsin, the Wisconsin Health Care Association, and the Wisconsin Center for Assisted Living.

Pat LeMire

Pat LeMire

Director of Senior Living & Social Services Practice
Partner
Meet Pat

Risk Management for Senior Living and Social Services

Talia Pletcher is a key resource for M3’s nursing home, assisted living, and long-term care clients. She works closely with the senior living and social services team to develop educational materials and support client risk mitigation programs. Talia helps providers navigate the tenuous waters of the industry in order to understand ever-changing legislation and proactively manage risk for residents and staff.

  • Risk assessments for employees, residents, property & equipment
  • Safe patient handling resources & training
  • Compliance reviews
  • Industry benchmarking and proactive workers’ compensation support
Talia Pletcher

Talia Pletcher

Risk Manager
Meet Talia

Defend Yourself from Cyber Strikes Before They Happen

It’s not a matter of “if”, but “when”. M3 staffs cyber liability experts to keep you up to speed on the growing risks associated with data loss, from hacking, equipment theſt, employee fraud, negligence, and more – and ensure you’re covered when a cyber-attack strikes.

LEARN MORE ABOUT CYBER LIABILITY

Matt Thomson

Matt Thomson

Director of Cyber Liability
Meet Matt

Proactive Claims Management

Claims are an unfortunate reality, but we see them as an opportunity to be your advocate. Our claims managers go the extra mile, leveraging their years of experience, key relationships, and strategic approach to support you throughout the process.

Walker Assistance