In Person

Quality & Risk Summit: Strategies for Resilience

Gavel Stethoscope

Date & Time:

9:00 am – 3:00 pm


Senior Living and Social/Human Service organizations are surviving in a post-COVID world, continuing to operate, grow and expand while navigating a new normal and preparing for a future of (continued) disruption (staffing challenges, regulatory changes, and the like).

Often, organization’s identify resiliency as “bouncing back” from a sentinel event or major industry issue after the fact, however, that is more a “recovery” vs. “resiliency” mindset. Resiliency is understanding your unique risks before they are realized and building plans to address them, regularly reviewing the plans (as risks have a habit of mutating) and identifying new or innovative ways to respond.

Previously known as the Defense Symposium, M3’s 11th Annual Quality & Risk Summit will focus on Strategies for Resilience and features three sessions; each offering tools, resources, insights, and recommendations for how to become (or remain) resilient in the long-term care industry, empowering providers with ways to identify and understand risks within their specific organizations and to develop or improve their strategy for how to address.

Speakers will address emerging risks, evolving industry trends, and opportunities to create resiliency through specific risk management strategies.

Join us for a day filled with insight, information, and discussion.


9:00 – 9:30 am

Labor & Employment Resilience: Emerging & Evolving Risks

9:30 – 10:45 am
Tom O’Day, Partner, Husch Blackwell


10:45 – 11:00 am

Panel Discussion: Life Cycle of a Liability Claim & Lessons Learned

11:00 am – 12:15 pm
Scott Banken, Director of Casualty Claims, West Bend Insurance
Pat Sullivan, Esq., Partner, Siesennop & Sullivan, LLP
Ellison Hitt, Esq.
, Attorney, Siesennop & Sullivan, LLP


12:15 – 1:15 pm

Cyber & Network Security Resilience

1:15 – 2:30 pm
Sarah Sargent, Shareholder, Godfrey & Kahn: GK Law


2:30 – 3:00 pm


Wednesday, June 19, 2024


Check-In: 9:00 – 9:30 am
Session: 9:30 am – 3:00 pm
Lunch provided


M3 Insurance
828 John Nolen Drive
Madison, WI 53713


Madison, WI



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