Privacy Policy

M3 Insurance Solutions, Inc. (“M3”) is committed to protecting customer privacy. In order to comply with various federal and state privacy laws, M3 has developed this Privacy Policy to alert our “Customers”  on how we may collect, use, and disclose nonpublic personal information. “Customers” for purposes of this policy is defined as any individual or entity that provides nonpublic personal information, whether knowingly or unknowingly to M3.

M3 may collect nonpublic personal information to provide services usual and customary to independent insurance agents. M3 discloses this information only to authorized employees of insurance companies and other vendors for the purposes of performing insurance services on behalf of our Customers, and only to the extent permitted by applicable United States federal and state laws, as well as the General Data Protection Regulation.

Information We Collect and How We Collect Information

M3 collects nonpublic personal information about our Customers from the following sources:

• Information received on application or other business forms; this information may include, but is not limited to name, address, email address, social security number, date of birth, marital status and medical information.
• Information such as business financial information, revenue, expenses, compensation, financial statements, and other relevant entity information used for placing insurance coverage.
• Information about your transactions with us; this information may include, but is not limited to, your insurance coverage premiums and selection, premium payment and claims history necessary for billing and payment.
• Information obtained from consumer reporting agencies (i.e., credit relationships and history, motor vehicle reports, and claims history).
• Other sources (i.e., medical information, demographic information and information as defined in the Internet Policy below).

Unless it is specifically stated in an amended Privacy Policy Notice, no additional information will be collected about you. We may collect nonpublic personal information from individuals other than those proposed for coverage.

Information We May Disclose To Third Parties

We do not share information about our Customers or former Customers with non-affiliated third parties other than permitted or required by law. However, in the course of our general business practices, we may disclose the information that we collect (as described above) about you or others without your permission for the following reasons:

• To service and process insurance needs of our Customers, including clients, former clients and prospects, in a manner that is consistent with the usual and customary services provided by independent insurance agents. Such usual and customary services or processes provided by M3 to its Customers include, but are not limited to, underwriting, obtaining competitive quotes at renewal, rating, placement and provided quotes for insurance that is germane to the coverage the Customer places with the agency.
• To resolve Customer disputes and inquires
• To assist individuals or entities that assess our legal compliance
• To respond to requests for information to comply with state or federal law.
• To protect the confidentiality or security of our Customer records
• To protect against or prevent fraud, unauthorized transactions, claims or other liability as it relates to insurance transactions.

Our Practices Regarding Information Confidentiality and Security

M3 restricts access to nonpublic personal information to M3 employees who need to know the information in order to provide products or services to our Customers. We require those individuals to whom we permit access to such information to protect it and keep it confidential. We maintain physical, electronic, and procedural safeguards that comply with applicable regulatory and commercially reasonable standards.

The specific types of safeguards utilized will depend upon the sensitivity, amount, extent of distribution, and format of the information, type of storage, as set forth by M3 policies or federal law(s).

Consent

M3 provides insurance products and services to corporate clients, institutional clients, municipalities, government entities, organizations, and to individual or personal lines clients. For non-individual clients, express consent of individual employees is generally not feasible or necessary in most circumstances. Nevertheless, M3 will rely upon voluntary disclosures of such nonpublic information in applications or other underwriting information as consent for our collection, use, and disclosure of such information for the purpose of providing and insurance products and services.

For personal lines clients, appointment of M3 as the Agent of Record is your express agreement and consent to collect, use, and disclose nonpublic information for the purpose of providing insurance products and services.

Please note that withdrawing or withholding consent for us to collect, and use nonpublic personal information may not allow M3 to provide and insurance products and services on your behalf.

Internet Policy

M3 has the capability of collecting various bits of information from Customers without your active participation. Such information might include: IP address, browser type/version, and computer platform. Your browser automatically submits this information in order to correctly fulfill page requests. No other information will be obtained from you without your consent. In addition to the required information described above, we may ask you to voluntarily submit some personal information. M3 may do this for a variety of reasons, though in most cases this information will be used to directly contact you at your request.

Like many companies M3 uses technology on our website to collect information to help us enhance your experience and our products and services.  The “cookies” that we use allow our website to work and help us understand what information is most useful to visitors.  In general, cookies do not collect nonpublic personal information.  However, all information collected is subject to this Privacy Policy.

SMS Consent and Communication Policy

M3 Insurance Solutions, Inc. may send SMS (text) messages to clients and prospects for purposes related to insurance services, including but not limited to:

• Sales related conversations
  Example: Hi [Client Name], thanks for reaching out with your inquiry. Did you want to set up a meeting to discuss this further? If you have any questions or need assistance, feel free to reach out. 
• Appointment scheduling and reminders
  Example: Hi [Client Name], just a reminder that we are set to meet on [Appointment Date] to discuss your upcoming renewal. If you have any questions or need assistance, feel free to reach out. 
• Product and service updates
  Example: Hi [Client Name], just a reminder that your account is due for renewal on [Renewal Date]. If you have any questions or need assistance, feel free to reach out.
• Customer support
  Example: Hi [Client Name], I checked your specific coverage as requested in your question. You are all set to go! If you have any questions or need assistance, feel free to reach out.
• Any additional follow-up messages (if applicable)

SMS Consent and Opt-In

You may opt-in to receive SMS messages from M3 Insurance Solutions, Inc. in the following ways:

• Website: When you fill out a form on our website, you may be asked to check a box that indicates your consent to receive SMS messages.
• Email: When communicating via email, we may request consent to receive SMS messages.
• Verbal: In some cases, we may obtain verbal consent during phone calls or in-person meetings.
• Customer Initiated: If you initiate contact with us via SMS, you consent to receive replies related to your inquiry.

Messaging Frequency

Message frequency may vary depending on your interactions and preferences. For example, you may receive multiple messages per week related to your services, appointments, billing, etc.

Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt-out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy page.
• Message frequency may vary

SMS Data Use and Sharing

We do not share SMS opt-in data with third parties or affiliates for marketing purposes, unless it is related to our services provided. All SMS consent information is used solely for the purpose of delivering relevant communications to you.

Opt-Out and Revocation of Consent for SMS Communications

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help and Support

If you are experiencing any issues, you can reply with the keyword “HELP”. Additionally, you can get help directly from us using our contact page or call us at 1-800-272-2443.

Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Accuracy and Access to Information

M3 is committed to the accuracy of any information it collects, uses, and discloses. Accordingly, Customers are requested to keep us informed about any changes to their information that may be material to insurance products and services we provide. Upon written request, and subject to certain legal restrictions, we will provide reasonable access to nonpublic personal information to the individual to whom it pertains. You have the right to request that any inaccurate information be amended. All such requests should be designated to M3’s Privacy Officer.

Further Information, Complaints or to Withdraw Consent

To gain access to your nonpublic personal information, for further information, to file a complaint, or to withdraw consent please contact:
M3 Privacy Officer, 828 John Nolen Drive, Madison, WI 53713.

The M3 Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.