The Best Defense is a Good Offense: Risk and Litigation Mitigation Strategies in Managing Surveys, Complaints, and Grievances
Healthcare, Senior Living & Social Services
Marleah Keuler Grahek
Risk Manager 8th Annual Healthcare Defense Strategies Symposium: Webinar Series
Survey deficiencies and unanswered complaints and grievances can readily lead to lawsuits. In this session, presenters discussed strategies and risk mitigation techniques in working with the survey and complaint investigation processes and managing resident and family grievances and complaints to minimize litigation exposure.
If you missed the live presentation be sure to listen to this recording to better understand risk and litigation mitigation strategies.
Our upcoming sessions will focus on:
- November 2nd: Patient and employee records and how those affect litigation
- November 9th: The importance of arbitration agreements to avoid jury trials all together
WATCH RECORDED WEBINAR
Length: 59 minutes
