Brianna Schwanke has been named the 2025 Outstanding CSS of the Year by PIA of Wisconsin. Each year, PIA’s Education Committee honors one exceptional customer service representative who demonstrates outstanding leadership, professionalism, and a strong commitment to both clients and colleagues. Nominees are among the top in Wisconsin, and the committee carefully evaluates each candidate before selecting a winner. This year, Brianna stood out among a highly competitive group of nominees.
Since joining M3 in 2016, Brianna has earned a reputation for her strong insurance expertise and technical abilities, as well as her calm, client-focused demeanor and natural leadership. She handles a complex book of business with accuracy and dedication, and her team describes her as someone who approaches every task with both compassion and strategic insight.
About M3
M3 is a top insurance broker and risk management firm in America. We’re leaders in the products we represent and the industries we serve. M3’s people are an extension of your team, providing world-class resources to help you manage risk, purchase insurance, and provide employee benefits. And our focus on community builds better places to live and work.
