Brianna Schwanke has been named the 2025 Outstanding CSR of the Year by PIA of Wisconsin. Each year, PIA’s Education Committee honors one exceptional customer service representative who demonstrates outstanding leadership, professionalism, and a strong commitment to both clients and colleagues. Nominees are among the top in Wisconsin, and the committee carefully evaluates each candidate before selecting a winner. This year, Brianna stood out among a highly competitive group of nominees.
Since joining M3 in 2016, Brianna has earned a reputation for her strong insurance expertise and technical abilities, as well as her calm, client-focused demeanor and natural leadership. She handles a complex book of business with accuracy and dedication, and her team describes her as someone who approaches every task with both compassion and strategic insight.
About M3
M3 Insurance is a top private and independent insurance broker and risk management firm in the nation. Recognized as a leader in the products it represents and the industries it serves, M3’s people act as an extension of each client’s team, providing world-class resources to help manage risk, secure insurance solutions, and deliver comprehensive employee benefits. With a strong commitment to community, M3 works to build better places to live and work.
