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Tiffanie Courtney Named 2022 National Outstanding Customer Service Representative (CSR) of the Year

Tiffanie Courtney, CIC, CISR, CRIS senior account manager for M3 Insurance has been awarded the most prestigious honor available to insurance customer service representatives: National Outstanding CSR of the Year by the National Alliance for Insurance Education and Research.

The Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC) selected Ms. Courtney as the national winner from a field of 35 state winners. After five national finalists were chosen, a panel of judges evaluated their individual contributions to the insurance community and essays written on the topic:

“Transferable Skills are learned from experience which includes prior careers, education, volunteer work, or personal encounters. What are the top three skills you transferred from outside the insurance industry to your current job role? Discuss how you leverage your skills, continue to develop and evolve them, and how you transfer your expertise to others to ensure perpetually exceptional customer service.”

In her essay, Ms. Courtney mentions the legacy that she would like to leave behind. She states:

It isn’t the large experiences that make you who you are. It’s the small ones. I am my own painting. Every brush stroke is a conversation, a touch, an opportunity to share, learn, guide, and reflect. We change directions and colors. When you look closely you can see each one but take a step back and see the whole picture, it’s a masterpiece! The masterpiece I want to leave behind in this industry is that I cared enough to take the time to make someone feel heard and important, to share my knowledge in a usable capacity, and to exceed expectations. Paving a path for others to see the potential in the industry and have a passion for service.

— Tiffanie Courtney
CIC, CISR, CRIS

Ms. Courtney receives a cash award of $2,000, a distinctive gold and diamond lapel pin, and her name on a sculpture at The National Alliance headquarters. A National Alliance scholarship will be awarded to her employer, M3 Insurance.


On Thursday, October 13th, members of the M3 team, along with Danielle Janecka, Chief Experience Officer at the National Alliance for Insurance Education and Resource, came together at the 2022 Professional Insurance Agents of Wisconsin (PIAW) annual conference, to celebrate Tiffanie Courtney and her accomplishment of being named the 2022 PIAW and National Outstanding CSR of the year!

Congratulations on this well-deserved recognition, Tiffanie!

Tiffanie Courtney

This is the second consecutive year that M3 has held the National CSR of the Year title. M3’s Nicholas Oleniczak was awarded the prestigious honor last year. 

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