Date & Time:
1:15 pm – 2:45 pm
Take your Grievance Program from Good to Great: Lessons Learned in Survey Citations and Claim Litigation
The Bureau of Assisted Living is putting a heightened focus on complaints primarily because complaints in assisted living have been on the rise throughout the pandemic. In this session, you will review the lessons learned from recent survey citations and claim litigation and gain insight on how to enhance your grievance program and reduce the incidence of complaints.
- Analyze the current regulatory and legal landscape of assisted living communities in Wisconsin.
- Discuss how claims and litigation have the ability to arise from grievances and regulatory complaints.
- List practical solutions to improve your organization’s grievance program and reduce the number of complaints.
La Crosse, WI