Rachel Hug

Rachel’s path to M3 was shaped by an early realization that while insurance interested her, traditional sales-driven roles did not align with her strengths. She was drawn instead to relationship-based work centered on education and service. After learning about M3’s culture and client-first approach, she joined the firm as a Medicare Account Manager, where she developed deep expertise in Medicare and a passion for guiding individuals through complex, high-impact decisions. She later advanced into her current Client Executive role, combining technical knowledge with advocacy and personalized guidance.

In her day-to-day work, Rachel supports individuals approaching age 65, planning for retirement, or coordinating Medicare with employer coverage. She delivers Medicare education through on-site employer meetings, live monthly webinars, and one-on-one consultations. She also serves as a trusted resource for HR teams, helping them respond confidently to employee questions and anticipate common Medicare challenges.

Rachel’s specialty is working one on one with individuals during personal and time-sensitive transitions. She excels at translating complex Medicare rules into clear, practical guidance, with a strong focus on timing, accuracy, and risk prevention. Rachel believes her work matters because Medicare decisions can have lasting implications for a person’s health, finances, and peace of mind. By prioritizing education and personal advocacy, she helps clients move from uncertainty to confidence while reinforcing M3 Elevate’s people-first approach.

Education

Bachelor’s Degree in Business Management

Outside of Work

Rachel enjoys spending time with her family and staying active. A mom and wife, she values balance and being present, whether at home or in her community. She stays active through running, hiking, and local softball and volleyball leagues, and enjoys time outdoors with her golden retriever, Canyon.